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Showing posts from March, 2015


Jobs, Jobs, Jobs I’ve mentioned LinkedIn a couple of times now and find that its a really great tool not only to keep in touch with old work colleagues and keep apprised of whats going on in your industry, but also to find a job! LinkedIn’s job search should complement whatever you are currently doing to find a role via other online tools - sites like Monster, Workopolis, Total Jobs etc... are great but they are just one avenue and they do not take advantage of LinkedIn's greatest strength. The greatest advantage and feature of LinkedIn (aside from the fact that some hiring managers use it exclusively so this is the only place you would be able to find thatspecific job) is the fact that you can get your existing colleagues and friends to act as your references and based on your “links” to the job/company in question there is quite a good chance that you can be recommended for the role by someone already working in the company. In the current market, any advertised job posting can…


As a manager, it is a key requirement to ensure that your team is appropriately trained on the minutiae of the job. How to find customer information, how to respond to customers, dealing with Irate customers and troubleshooting issues are obviously all things that you would ensure that your team receives. However, how important is it to you to ensure that YOU are receiving the appropriate training and improving your skills? It almost goes without saying that the only constant in our world today is that "change is inevitable". If you understand this fact then dealing with the constant pace of it is something that is fairly easy to take in stride. The Importance of Training
From year to year, and inside each subject itself, what is taught at school and the way it is taught itself changes.  This is natural - new things are being researched all the time and what was considered FACT one day is quite often flipped on its head the next.  With the constant growth and change that we …


Continuing our discussion about ITIL Service Strategy, lets start talking about Sourcing.  Sourcing is about analysing how to most effectively source and deploy the resources and capabilities required to deliver outcomes to customers. A sourcing decision is key in determining the best combination of suppliers (internal vs. external) to provide the most cost effective and efficient delivery of services.
Outsourcing I've spoken about outsourcing at some length in the past (here, here and here), but those posts were focused more on whether or not you should outsource.  Lets talk here about what outsourcing is and why some businesses utilize it.
In a nutshell Outsourcing is using another company/organization to perform services on your behalf for your customers.  Now you could outsource lots of different things - HR Functions for your own internal team, IT Support for your customers etc... - what makes the decision on whether or not you should outsource is the question of value.  Are …