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Showing posts from January, 2015


What is MindMapping? Stated simply, mindmapping is a technique that uses graphics and text tied together in an effort to increase improve your retention and idea generating capabilities.  I know – it sounds like a really “big ask” but bizarrely enough it works! Brainstorming & Studies An extremely useful tool from a brainstorming perspective, having a mind map on the board and multiple parties “throwing” ideas to link to/from that map makes for a very interactive and useful exercise. Having a simple picture with all the different links to and from it makes it really easy to see some relationships that you wouldn’t have guessed at also to see some extra links that can take you in many different directions. While the research is still out on its actual impact with regards to study notes, there have been studies that demonstrate a significant impact on memory recall.  As with most forms of studying, the act of writing things down improves retention vs. just listening.  If you follow…


Service Provider Types  Although most aspects of service management apply for all types, it is important to differentiate between them. The domains of customers, contracts, competition, market, income and strategy have a slightly different meaning for the different types. Type I- Internal Service Provider :  Type I is a service provider that is embedded within a business unit and provides IT service exclusively for a specific business unit.  They are often considered a cost center and are an integral part of the businesses operation.  They are dedicated to specific business units and as such they are required to have an in-depth knowledge of the business and its goals, plans and operations. They are usually highly specialized, often focusing on designing, customizing and supporting specific applications, or on supporting a specific type of business process. Type II – Shared Service Unit :  Type II is an internal service provider that provides shared IT services to more than one busin…